Acceptance of these terms
These Terms of Service apply to your use of Saberra.com, the Organizational Memory Audit, the manual Memory OS request, demo and referral forms, early adopter access forms, and any other website features, content, or communications that link to these terms.
By using the site or requesting Saberra resources or services, you agree to these terms. If you are using Saberra on behalf of an organization, you represent that you have authority to act for that organization.
A signed statement of work, services agreement, data processing addendum, or other written agreement may add to or override parts of these terms for a specific customer engagement.
Website use
You may use Saberra.com for lawful business evaluation, resource requests, demo requests, referrals, and related communications. You may not use the site to:
- Break the law or violate someone else's rights.
- Submit false, misleading, confidential, or unauthorized information.
- Interfere with site security, forms, hosting, or availability.
- Scrape, copy, or republish site content in a way that harms Saberra or misrepresents the source.
- Use Saberra marks, logos, or visuals without permission.
Free resources and templates
Saberra may provide free resources such as the Organizational Memory Audit, articles, diagrams, prompts, and the manual Institutional Memory OS for Notion. These resources are provided for evaluation and educational purposes.
The manual Memory OS is not the full Saberra system. It does not include automated email routing, meeting capture, AI extraction, human review operations, source traceability automation, weekly pulse, or Sera retrieval unless those services are separately configured.
You may use free resources inside your organization, but you may not resell, repackage, remove Saberra attribution from, or present them as your own commercial product without written permission.
Saberra services
Saberra is currently delivered as a guided, done-for-you setup, not instant self-serve software. A deployment may include memory audit, source mapping, dedicated inbox setup, Notion memory backend configuration, review workflow design, Sera answer workflow, onboarding, and support.
Scope, fees, timelines, deliverables, access requirements, support, cancellation, and payment terms may be described in a separate written agreement or invoice. If no separate agreement applies, Saberra may decline, pause, or stop work if required access, cooperation, payment, or review ownership is not provided.
Client tools and accounts
The standard deployment uses Google Workspace, native Google Meet capture, a dedicated inbox, Notion, an AI provider account, Railway, and related client-authorized tools. Meeting transcripts or summaries from other platforms may be captured when they are emailed into the dedicated capture inbox.
Individual users may optionally connect their own Google accounts to Saberra via OAuth. The connection is scoped to the permissions shown on Google's consent screen and described in the Privacy Policy — Google user data section. It is revocable by the user at any time in Settings → Google Integration or at myaccount.google.com/permissions. Actions on connected accounts occur only at the user's direction. In particular, emails composed by Sera are shown to the user in full and sent from the user's own address only after the user explicitly approves them.
Organization administrators may separately authorize Saberra to read the organization's Google Meet meeting documents (transcripts and notes) to support the organizational memory workflow. That administrator-level grant is the organization's responsibility and is revocable by the administrator at any time. Saberra's use of Google user data obtained through either type of authorization is governed by the Privacy Policy's Google user data section, including the Limited Use commitment. Users remain responsible for their own compliance with Google's terms of service for their Google accounts.
You are responsible for obtaining, maintaining, securing, paying for, and authorizing use of the tools and accounts your organization provides. Saberra is not responsible for outages, data loss, permission changes, pricing changes, policy changes, or security issues caused by third-party tools or client account administration.
Client data and memory records
As between Saberra and the client, the client retains ownership of its organizational records, source materials, meeting outputs, email context, Notion records, review decisions, and similar client-provided content.
The client grants Saberra permission to access, process, configure, copy, transform, and route client data as reasonably necessary to provide the requested services, support, troubleshooting, security, maintenance, and related communications.
Clients are responsible for ensuring they have the rights and permissions needed to provide meeting transcripts, emails, participant information, employee or contractor data, and other records to Saberra.
AI extraction and Sera answers
Saberra uses AI to help create candidate records and support Sera answers from reviewed organizational memory. AI extraction can make mistakes. Sera can be incomplete or wrong if the underlying record is incomplete, inaccurate, or not yet reviewed.
Saberra does not replace human judgment. Human review is required before candidate records become trusted memory. Sera answers should be checked against cited sources before making important legal, financial, employment, governance, safety, or operational decisions.
Confidentiality
Saberra may receive confidential organizational information during evaluation or deployment. We will use reasonable care to protect confidential information and use it only to provide services, support the relationship, comply with law, or as otherwise authorized.
Confidentiality obligations may be expanded in a signed agreement. Do not submit information you are not authorized to share.
Acceptable use
The Saberra capture inbox, Sera processing pipeline, and all related services must only be used for content the client has the legal right to process. Specifically:
- The capture inbox must only receive meetings, emails, and documents the client owns or has been authorized to process. Forwarding third-party communications without the original sender's consent may violate applicable privacy laws (including GDPR, CCPA, and equivalents). That compliance obligation rests entirely with the client.
- Clients must not route content containing the personal data of individuals who have not consented to AI processing into the Saberra pipeline unless a lawful basis exists under applicable law.
- Clients must not use Saberra to process content on behalf of third parties without written authorization from those third parties.
- Sensitive categories of data (health information, financial account details, legal matter records, personnel files, biometric data) should not be routed through the capture inbox unless the client has implemented its own access controls and governance safeguards within its Notion backend.
- Clients must not attempt to circumvent, reverse-engineer, or interfere with Sera's extraction logic, system health monitors, or queue infrastructure.
- The Saberra system must not be used to surveil individuals without their knowledge, create records designed to deceive, or generate fabricated organizational history.
Saberra reserves the right to suspend processing if we have reasonable grounds to believe the capture inbox is receiving content that violates this policy.
Payment and billing
Setup fees. Setup fees are invoiced at the start of the deployment or per a schedule in the written agreement. Unless otherwise agreed in writing, setup fees are due within 7 days of invoice. Work begins only after the setup invoice is paid or an explicit written exception is made.
Monthly recurring fees. Monthly fees are invoiced in advance on the first day of each monthly period. Payment is due within 7 days of invoice. Saberra may suspend active support and Sera polling if payment is more than 14 days overdue. Saberra may terminate the engagement if payment is more than 30 days overdue after written notice.
Refund policy. Setup fees are non-refundable once a deployment has begun. If Saberra fails to complete a deployment milestone through its own fault, a pro-rated credit may be applied toward future services at Saberra's discretion. Monthly fees are non-refundable for periods already delivered. If Saberra terminates a client's engagement without cause mid-month, a pro-rated refund for the unused portion of that month will be issued within 30 days.
Late fees. Overdue invoices accrue interest at 1.5% per month (18% per year), or the maximum rate permitted by applicable law, whichever is lower, beginning 14 days after the invoice due date.
Price changes. Saberra will provide at least 30 days' written notice before increasing the monthly recurring fee for an active deployment. Price changes take effect at the start of the next monthly billing period after the notice period expires. Setup fees quoted in a signed agreement are not subject to increase for the scope covered by that agreement.
Taxes. All fees are exclusive of applicable taxes, levies, or duties. The client is responsible for paying all taxes applicable to its purchase of Saberra services, excluding taxes on Saberra's own income.
Service levels
Saberra targets the following service levels for active paid deployments. These targets do not apply to free resources, trial periods, or suspended accounts.
- Sera processing cycle: Sera polls the capture inbox on a 3-minute cycle during normal operation. Most emails are processed within 5 minutes of arrival. Processing may be delayed by third-party service degradation (Railway, Google, the AI provider), which is outside Saberra's control.
- System availability target: Saberra targets 99% uptime per calendar month for the Sera processing pipeline. Scheduled maintenance windows (announced at least 24 hours in advance) and outages caused by third-party services are excluded from availability calculations.
- Support response times:
- P1 (pipeline stopped more than 2 hours): response within 4 business hours.
- P2 (major function degraded): response within 1 business day.
- P3 (non-critical questions, configuration): response within 2 business days.
- SLA remedy: If Saberra fails the 99% target through its own fault, the client may request a pro-rated credit equal to the number of affected days at the monthly rate, applied to the next invoice. Credits are the sole remedy for SLA failures.
Cancellation and offboarding
How to cancel. Either party may cancel by providing at least 30 days' written notice. The cancellation takes effect at the end of the current monthly billing period after the notice period expires.
Client data ownership. The client retains full ownership of all records in its own Notion workspace, Gmail, and Google Drive. Saberra does not hold, transfer, or retain the client's organizational records.
Transition period. Saberra will maintain the active Railway deployment and Sera polling for 30 days after the effective cancellation date. During the Transition Period, the client should: export any Notion data it wishes to preserve, redirect or deactivate the capture inbox forwarding rule, remove Sera from standing meeting invites, and download any documentation it wishes to retain.
Decommission. At the end of the Transition Period, Saberra will decommission the Railway project, revoke provisioned credentials, and delete cached processing data in Saberra-controlled systems.
Termination for cause. Saberra may terminate immediately if the client materially breaches these terms and fails to cure within 10 days of written notice. No refund applies in such cases.
Data retention and destruction
All organizational records processed through Saberra are stored in the client's own accounts. Saberra does not maintain a separate copy. On Saberra's systems: temporary processing artifacts are deleted within 24 hours of successful processing; system logs are retained for 30 days; deployment configuration is deleted within 30 days of decommission; billing records are retained for 7 years as required for financial compliance. Clients may request written confirmation of deletion within 30 days of decommission.
Governing purpose and AI advisory clause
Sera identifies and drafts candidate records for human review. These are proposals, not authoritative statements. Nothing becomes trusted organizational memory until a designated human reviewer approves it. Clients using the Governing Purpose Score or Collapse Health Monitor features acknowledge that these outputs are advisory only and do not constitute legal, financial, governance, employment, or therapeutic advice. They are diagnostic signals, not diagnoses.
Saberra is an operational memory tool, not a governance system. Having records in Saberra does not create legal documentation, establish binding precedent, or substitute for formal governance requirements under applicable law or your organization's bylaws.
Limitation of liability
To the maximum extent permitted by applicable law, Saberra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or damages arising from reliance on AI-extracted records that were not reviewed by a human before use.
Saberra processes information and creates draft records for human review. All final decisions rest with the client's designated reviewers. Saberra is not liable for decisions made based on AI-extracted records that were not reviewed and approved, or for organizational outcomes resulting from failure to review records in a timely manner.
Saberra's total aggregate liability will not exceed the total fees paid in the three calendar months preceding the event giving rise to the claim, or $100 if no paid service is involved.
Confidentiality
Saberra will use reasonable care to protect confidential organizational information received during evaluation or deployment, and will use it only to provide services, support the relationship, or comply with law. Saberra will not disclose a client's confidential information to third parties except to sub-processors operating under appropriate confidentiality obligations.
Intellectual property
Saberra owns the Saberra name, site content, brand assets, design system, prompts, workflows, software, and other materials we create. During a deployment, the client receives a limited, non-exclusive, non-transferable right to use delivered configurations, documentation, and templates for its own internal operations. This does not transfer ownership of Saberra's underlying methods, software, brand, or reusable materials.
Third-party services
Saberra deployments depend on third-party services including Google Workspace, Anthropic (or other AI providers), Notion, Railway, and Formspree. These services are governed by their own terms and privacy policies. Saberra is not responsible for third-party outages, policy changes, pricing changes, data loss events, or security incidents outside Saberra's control.
Data processing, GDPR, and CCPA
In processing personal data on behalf of clients, Saberra acts as a data processor (or service provider under CCPA) and the client acts as the data controller (or business). Saberra processes personal data only on documented client instructions and only as necessary to provide the services.
GDPR clients (EU/EEA). Clients subject to GDPR may request a Data Processing Addendum (DPA) covering Article 28 obligations at legal@saberra.com.
CCPA clients (California). Saberra operates as a Service Provider and does not sell or share personal information received from clients. Saberra uses personal information only to perform contracted services, prevent fraud, and comply with legal obligations.
Sub-processors. A current list is available on request at legal@saberra.com. Saberra will provide 30 days' advance notice of material sub-processor changes.
Disclaimers
The site, free resources, audit, templates, and services are provided on an "as is" and "as available" basis unless a signed agreement says otherwise. Saberra does not guarantee perfect extraction, uninterrupted service, error-free Sera answers, or complete records. Saberra is not legal, financial, tax, employment, security, or governance advice. You are responsible for decisions made using Saberra outputs.
Governing law and disputes
Unless a signed agreement specifies otherwise, these terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Before initiating any formal dispute process, each party agrees to attempt informal resolution by contacting legal@saberra.com and negotiating in good faith for at least 30 days. If informal resolution fails, disputes will be resolved by binding individual arbitration administered by the AAA under its Commercial Arbitration Rules. Class actions are not permitted.
Changes to these terms
For active paid clients, Saberra will provide at least 30 days' written notice of material changes before they take effect. Continued use after the notice period constitutes acceptance. If you disagree with a material change, you may cancel before it takes effect under the cancellation terms above with no cancellation fees.
Contact
Legal questions, DPA requests, and data deletion requests: legal@saberra.com
Support: support@saberra.com